Extended Warranty Consumer Reports
In the 4S shop maintenance is equivalent to give up-4S shop warranty, maintenance, warranty - auto repair and maintenance industry
Just bought a car for over a year out of trouble, but because of the warranty period to the 4S shop do not care, 4S shop refused to provide free Service , Said that the provisions of this factory, it is simply handed Clause. "Consumers Mr. Duan said.
According to reports, a consumer rights class Web site about cars, like Mr. Duan encountered complaints occur. In recent years, as auto manufacturers to extend the warranty period, on the "to the 4S shop maintenance is tantamount to waiver of the warranty," this provision has also intensified the debate.
Consumer: I hope to choose the form of maintenance
Why do some consumers buy cars, the reluctant return to 4S shop for maintenance? Mr. Duan's views are representative. "I have opened the car for many years, a better understanding of the vehicle itself and therefore want to choose where to go to maintenance. 4S shops in the price of maintenance is much higher than the professional repair chain, the same price, in the repair and maintenance can add high-end stores fully synthetic engine oil, the car better, repair shops and maintenance of speed much faster. "
The current market a mainstream A-level family car, for example, in the 4S shop to get a routine maintenance (small maintenance), including the replacement of engine oil and filter machine outside the processing fee when the total price of nearly 400, while in a professional service chain, the same services received only 260 yuan, up 100 yuan more than the difference.
According to a description of experienced car dealers, except for some low price and retain high-volume vehicles, such as Xiali (quote; picture), Jetta and Santana and so little in return for free after the first 4S store security maintenance, there are now too many consumers to buy newer models do not want to return to 4S store of maintenance. "Parts is one of high prices, high costs of working hours is also a 4S store the main reason for the loss of maintenance customers generally 4S stores outside of regular maintenance is higher than the price from 100 to 200 yuan." He added.
manufacturer, distributor: eradicate the harm fake parts
Different manufacturers warranty duration also vary, the domestic auto warranty period 2 years 40,000 km, 3 year 60,000 km and 5-year 100,000 km of three. Person in charge of a professional repair chain, said: "If the shortest of 2 years and 4 million km, then the warranty period, in addition to the first free security, the consumer at least 7 times to do maintenance (including major maintenance of 1 to 2 times) , then the 4S shop doing maintenance spend over 1,500 yuan. "
At 1,500 yuan and 40,000 km 2-year warranty between, some consumers choose the former. This makes manufacturers and distributors are also quite puzzled. A dealer said that to save one or two thousand dollars to give up a two-year warranty, very worthy, after all, cars are precious commodities. Stakeholders in a public relations company, said: "go in the warranty period or specified non-4S shop Brand Maintenance Vehicle maintenance shop is likely to be fitted with counterfeit parts, thus affecting the normal operation of vehicles, manufacturers and distributors of such acts can not be held responsible for the consumer, so we have these cars, as a waiver warranty. "
Counsel: forced sales reflects unfair Although the manufacturers say there is some truth, but only "out maintenance" as an excuse, we should abolish the practice of consumer vehicle warranty that it can not get the recognition of the legal profession.
China Consumer Association legal counsel, lawyers, head of Qiu Baochang lawyer said: "Consumers bought a car, manufacturers and distributors have the obligation to provide warranty, but the makers of this provision is unfair standard terms. It limit the rights of consumers, increase the obligations of consumers, such provisions are forced sales. "
For the manufacturers said, and put an end to fake parts to harm a vehicle, said Qiu Baochang can not agree, "'may have adverse effects on traffic' is an assumption, this assumption should not be a disguised forced consumers to 4S shop doing maintenance conditions.
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